TERMS & CONDITIONS

TERMS & CONDITIONS

SAFE SHOES ARE REQUIRED FOR ACTIVITIES. NO HIGH HEELS
WATCH OUT FOR OTHER PEOPLE DURING YOUR GAMES
NO INAPPROPRIATE LANGUAGE
PLEASE DO NOT ATTEMPT ANY ACTIVITY BEYOND YOUR SKILL LEVEL!
NO OUTSIDE FOOD OR DRINK TO BE BROUGHT IN
INTOXICATION OF ANY KIND WILL NOT BE TOLERATED
UNDERSTAND THESE RULES AS OUR TEAM CAN REMOVE YOU FROM THE LIVE WIRE AT ANY STAGE IF YOU DO NOT ADHERE TO THE RULES


GENERAL

1.    BY PURCHASING PACKAGES, CUSTOMERS AGREE TO ADHERE TO THE RULES OF LIVE WIRE, AND TO FOLLOW STAFF INSTRUCTIONS

2.    NOT TO BE USED IN CONJUNCTION WITH ANY OFFER I.E. COUPON CODES, SEASONAL PROMOTIONS, WEEKLY PROMOTIONS

3.    NO PART OF THE BOOKING TICKETS CAN BE REDEEMED FOR CASH

4.    STAFF RESERVES THE RIGHT TO INSPECT BAGS ON ENTRY AND EXIT, AND TO REFUSE ENTRY OR REMOVE GUESTS FOR VANDALISM, STEALING, OFFENSIVE BEHAVIOUR, FAILURE TO PROPERLY SUPERVISE PERSONS UNDER YOUR CARE, FAILURE TO FOLLOW SAFETY INSTRUCTIONS OR FAILURE TO COMPLY WITH ANY CONDITION OF ENTRY

5.    ADULTS / CARERS ARE RESPONSIBLE FOR PERSONS UNDER THEIR SUPERVISION

6.    UNLESS OTHERWISE AGREED, ANY PHOTOGRAPHS, VIDEOS OR SOUND RECORDINGS TAKEN BY YOU AT THE PREMISES MUST BE FOR PERSONAL USE ONLY. ANY USE, REUSE OR PRODUCTION FOR COMMERCIAL PURPOSES WITHOUT OUR EXPRESS WRITTEN CONSENT IS STRICTLY PROHIBITED

7.    YOUR IMAGE MAY BE TAKEN AT ANY TIME FOR SECURITY PURPOSES OR FOR USE IN MARKETING MATERIALS, AND YOU CONSENT TO THE USE OF YOUR IMAGE FOR THESE PURPOSES.

8.    ANY ISSUES OR PROBLEMS SHOULD BE REPORTED TO THE MANAGER ON DUTY ON THE DAY

 

LIVE WIRE CARD

BY PURCHASING OR USING A LIVE WIRE CARD, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS:

1.    LIVE WIRE CARD IS LIKE CASH. LIVE WIRE WILL NOT BE HELD RESPONSIBLE FOR DEFACED, MUTILATED, ALTERED, LOST OR STOLEN LIVE WIRE CARDS AND THESE WILL NOT BE REPLACED, REFUNDED OR REDEEMED

2.    THE CREDIT BALANCE ON THIS LIVE WIRE CARD IS REDEEMABLE FOR GAME USE AT THE LIVE WIRE VENUE. THIS LIVE WIRE CARD CANNOT BE USED FOR, TO PURCHASE GIFT CARDS OR TO ACQUIRE LIVE WIRE GOODS AND/OR SERVICES ONLINE

3.    THIS CARD IS NOT REDEEMABLE FOR CASH AND CANNOT BE RE-SOLD

4.    THE CARD BALANCE CANNOT BE EXCHANGED FOR CASH

5.     NO CHANGE WILL BE GIVEN FOR REMAINING BALANCES BUT ANY REMAINING BALANCE MAY BE APPLIED TO FUTURE PLAY CREDIT

6.    THIS LIVE WIRE CARD WILL EXPIRE 1 YEAR FROM THE LAST USED DATE, AT WHICH TIME ANY UNUSED BALANCE WILL BE FORFEITED

7.    YOU ARE LIABLE FOR ALL TRANSACTIONS ON THIS LIVE WIRE CARD EXCEPT TO THE EXTENT TO WHICH THERE HAS BEEN FRAUD OR NEGLIGENCE ON OUR PART OR ON THE PART OF OUR EMPLOYEES 

 

REFUNDS

1.    TOTAL OR PARTIAL REFUNDS CAN BE ISSUED UP TO 48 HOURS BEFORE THE DATE OF THE PARTY OR BOOKING

2.    NO REFUNDS WILL BE ISSUED FOR PARTIES OR BOOKINGS CANCELLED LESS THAN 48 HOURS BEFORE THE AGREED TIME OF ARRIVAL AT LIVE WIRE

3.    IF A REFUND IS REQUESTED WITHIN 48 HOURS OF THE AGREED TIME OF ARRIVAL AT LIVE WIRE IT IS AT THE DISCRETION OF THE MANAGER WHETHER THE PARTY OR BOOKING MAY BE RESCHEDULED FOR ANOTHER TIME WITHOUT ADDITIONAL CHARGE